“Is this Ms. Sunita speaking?” I asked, trying to keep my voice steady. After her quick confirmation, I explained that I was outside with her order—somewhere near the intersection of her residential colony, though the app’s location marker danced uncertainly…

It’s nearly noon and the sun hangs directly overhead. The intense heat makes it tough for Shanta to continue carrying her two-gallon water container. Her colleagues face the same struggle. This is their third day working under the Mahatma Gandhi…